Communication Skill Training

This workshop is designed to help employees at all levels understand the critical elements of communication in the workplace. Attendees will learn how to use different methods of communication effectively in certain situations and when to avoid in others. In the world of communication, we must respect the speaker and introduce certain techniques to ensure we are fully engaged in the conversation.

Content of the how to improve workshop communication workshop.

Meetings and why they are so important
Building trust and rapport
Working towards a positive outcome
Active listening
Repeating back/reframing
Communication methods – verbal/face to face/verbal phone/email
other written communications
Understanding different personality types
Keeping messages positive
Preferred learning styles (yours and others)

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    A snapshot of the communication training workshop:

    Signs of Unsuccessful Meetings

    Very loose agenda at best

    Lack of clarity and direction

    “No idea what I’m doing here” factor

    No advanced communication

    No time management

    No audience engagement or motivation

    Not reaching consensus

    Difficult behaviours in the room

    Lack of interaction

    Allowing sub meetings to take place

    Bad choice of room or location

    Distractions

    Signs of Successful Meetings

    Detailed agenda prior to meeting

    Planning and thought put into structure

    Start with a good news story or something fun

    Clear direction from the Chair

    The right people have been invited

    Everyone knows their contribution

    Timescales are adhered to

    Meetings never overrun

    Have clear actions with timescales at close

    Limit amount of emails that follow

    Do you really need that follow up meeting?

    Switch technology off

    Consider changing the scenery

    Building Trust and Rapport

    Communicate openly and be honest & truthful

    Clear communication

    Positive language

    Walk the talk

    Coach not command

    Work with colleagues, not against

    Body language and pitch & tone of voice

    Common ground

    Feedback and praise

    Draw on experiences

    Listen actively

    Show empathy

    Constructive feedback

    Let’s get started bringing those teams together, communicating better, and align their personal goals with those of the organisation for greater results.

    VAK Learning Styles Explanation

    The VAK learning styles model suggests that most people can be divided into one of three preferred styles of learning. These three styles are as follows, (and there is no right or wrong learning style):

    Someone with a Visual learning style has a preference for seen or observed things, including pictures, diagrams, demonstrations, displays, handouts, films, flip-chart, etc. These people will use phrases such as ‘show me’, ‘let’s have a look at that’ and will be best able to perform a new task after reading the instructions or watching someone else do it first. These are the people who will work from lists and written directions and instructions.

    Someone with an Auditory learning style has a preference for the transfer of information through listening: to the spoken word, of self or others, of sounds and noises. These people will use phrases such as ‘tell me’, ‘let’s talk it over’ and will be best able to perform a new task after listening to instructions from an expert. These are the people who are happy being given spoken instructions over the telephone and can remember all the words to songs that they hear!

    Someone with a Kinaesthetic learning style has a preference for physical experience – touching, feeling, holding, doing, practical hands-on experiences. These people will use phrases such as ‘let me try’, ‘how do you feel?’ and will be best able to perform a new task by going ahead and trying it out, learning as they go. These are the people who like to experiment, hands-on, and never look at the instructions first!

    You need to understand the VAK model to get the best out of your team. Part of this workshop deals with assessing the preferred learning styles of all attendees, who will leave with a much clearer picture of their particular style.

    People commonly have a main preferred learning style, but this will be part of a blend of all three. Some people have a very strong preference; other people have a more even mixture of two or less commonly, three styles.

    When you know your preferred learning style(s) you understand the type of learning that best suits you. This enables you to choose the types of learning that work best for you and direct others accordingly.

    There is no right or wrong learning style. The point is that there are types of learning that are right for your own preferred learning style and that of others.

    Please note that this is not a scientifically validated testing instrument – it is an assessment tool designed to give a broad indication of preferred learning style(s).

    If you manage or lead a team, this is a great exercise to understand what they will respond to on an individual basis.

    Communication Styles

    Visual (spatial): You prefer using pictures, images, and spatial understanding.

    Aural (auditory-musical): You prefer using sound and music.

    Verbal (linguistic): You prefer using words, both in speech and writing.

    Physical (kinaesthetic): You prefer using your body, hands and sense of touch.

    Logical (mathematical): You prefer using logic, reasoning and systems.

    Social (interpersonal): You prefer to learn in groups or with other people.

    Solitary (intrapersonal): You prefer to work alone and use self-study.

     

    Learning outcomes

    Attendees will undertake some light pre-course work which will form the opening session for this workshop. The focus is on our communication styles and how we relate to others, in conversations and written pieces of work.

    But how can we get the best out of conversations with colleagues? What style of language should we use? And what do certain colleagues respond to best? All these questions and more will be answered in this engaging workshop.

    There will be also be personal assessments for attendees to undertake, forming part of their own individual Communication Profile, in addition to the workbook activity. The group will also work as a team to problem solve a case study and other group exercises.

    Business Benefits

    Suitable for all employees, this workshop is easily adaptable for business directors and senior heads of department. Communication starts at the top and it is vitally important that messages are cascaded down correctly, positively, and in a timely fashion.

    Mid management have a big part to play in this process as they are gathering information from senior sources and are responsible for disseminating to their team members. This level often has a big bearing on how staff react to the various styles of communication that they may come into contact with on a daily basis.

    By the end of the workshop, attendees will have explored the art of successful workplace communication in its many forms and will be able to take these new techniques into the workplace to benefit the entire business.

     

    Contact Ian Barratt, Business Coach, Mentor & Training Consultant, Mind Strengths Ltd on 0800 612 4826 or 07939 133221

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